How can I descale the machine?

Depending on the hardness of your water, limescale will build up over time. If you do not descale the inside of your machine, this can affect the water flow and therefore the taste of the tea. 

 

Click here for the video instructions (which differ slightly from the description below, but experience has shown that they work better) VIDEO LINK

If you use the BRU Maker One daily and you use moderately hard water, we recommend descaling it every two to three months. If you use the BRU Maker One intensively and have hard water, we recommend descaling it more frequently. If you see limescale deposits in your water tank or around the white nozzles, it is time to descale the appliance. 

 

Which product can be used for descaling? 

For descaling, use a high-quality commercial descaler that is suitable for coffee machines. You can easily find them by googling "buy descaler for coffee machine", for example. Descaler is usually available in liquid, powder or tablet form. 

How do you descale? 

Step 1: Empty your water tank. If you have installed a water filter in the tank, please remove it first. 

Step 2: First read all the safety instructions on your descaler. Fill a container (e.g. a jug or bowl) with approx. 1.2 l / 40 oz of the descaling solution. Follow the instructions on the packaging of your descaler.

Step 3: Pour the descaling liquid into the water tank and make sure that it is correctly attached to the machine.  

Step 4: Call up the Water dispenser menu menu. Set the water temperature to 'COLD ' and the water volume to 'infinity'. Place a container with a capacity of up to 1.2 l under the spout. Press START. Wait until all of the descaling liquid has run through.

Step 5: Open the machine lid. Check whether the white nozzles on the underside of the lid still have limescale deposits. If this is the case, soak kitchen paper in descaling liquid and place it around the nozzles. Leave it to work for about 15 minutes. 

(NOTE: We recommend that you use household gloves for this step as descaler can irritate the skin; please follow the instructions on the packaging of your descaler). 

Then remove the paper towel from the nozzles. Wipe the nozzles with a clean, damp towel. 

Step 6 If you have the feeling that there is still too much limescale in the machine, pour the descaling liquid that has already run through the machine back into the water tank. Repeat steps 3-6. 

Step 7: After 1 to 2 descaling cycles, dispose of the descaling liquid. Remove the water tank from the machine and clean it with water and washing-up liquid. Rinse it with clean water. Fill the water tank to the brim with fresh water and reinsert it into your appliance. 

Step 8: The machine should still be in the water dispenser menu (if not, call it up again) with the settings "COLD" and "infinity" . Press "START" and wait until all the water has run through the machine. Pour the water away! 

Step 9: Remove the tea strainer and the glass brewing chamber and wash them in the dishwasher or by hand. by hand. Then put them back in the BRU Maker One .

Step 10: Your appliance is now descaled and you can use it as usual.